Phone: 01865 849 800  Email: info@shakerdoors.co.uk    

DELIVERY

We can only deliver products to customers in mainland UK. Please contact us if you live in Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery Charges for Islands and postcodes <DG / EH / FK / G / KA / KY / ML / PL / SA / TD / TR / AB / DD / IV / KW / PA / PH > will be quoted on an individual basis.

Delivery charges are linked to the value of the order. There is no charge for customer collection, though agreed collection times must be confirmed in advance. 

Level 1

£0.00 - £20.00

£5.00

Level 2

£21.00 - £39.00

£18.00

Level 3

£40.00 - £49.99

£22.00

Level 4

£50.00 - £69.99

£26.00

Level 5

£70.00 - £79.99

£33.00

Level 6

£101.00 - £129.00

£35.00

Level 7

£130.00 - £200.00

£50.00

Level 8

£201.00 - £300.00

£60.00

Level 9

£301.00 and up

£75.00

 

We manufacture the doors when you place an order and therefore the delivery times may vary. Estimated lead-time will be informed once the order is complete. We make every effort to deliver your order from the Website according to the estimated lead-time provided. However, delays are occasionally inevitable due to unforeseen factors. ShakerDoors.co.uk shall be under no liability for any delay or failure to deliver the products within estimated time-scales.  It is strongly recommended that you do not book a builder or carpenter to install your doors until a date has been confirmed with us or on the day they are scheduled to arrive.

The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.This is a signed for service so the goods will not be left without a signature. Please ensure there will be someone present between these times to sign and check the delivery. If for any reason your goods are undeliverable, it will be returned to our workshop and you will be liable for the return cost and any additional postage. You will be given the option to add additional delivery addresses to avoid this happening.

Unfortunately, we are not normally able to give a delivery time on a delivery. However, for an additional charge you can arrange a morning or afternoon slot or book a timed delivery.

Due to the nature of the haulage industry, any delivery dates and times given are only a guideline, under our deliveries. Shaker Doors cannot be held responsible for delays in delivery but will endeavour to uphold any agreed delivery date.

Unless otherwise agreed by us, we will deliver your order to the address indicated on your order confirmation. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.                                          

When accepting a delivery from Shaker Doors, please ensure that you have checked the goods for damages before you sign for them. If the goods are damaged or faulty, it is your responsibility to make this clear on the delivery note.

DO NOT SIGN FOR GOODS WITHOUT CHECKING THEM FIRST.              

Should you see any indications of damage, please write ‘DAMAGED’ on the delivery note. If someone is signing for the goods on your behalf, please ensure they are aware of this instruction. If you believe that the goods have been damaged in transit, please contact us immediately. We require digital photos of the breakages as they were delivered, and the actual amount of items damaged.

Access

Our deliveries are typically made on an 18 tonne lorry (7.5t vehicle can be arranged if requested) with a tail-lift to lower the pallets down to ground level, the driver will then use a pump truck to manoeuvre the pallet. In order for this procedure to be safely undertaken, we ask you check the following;

  1. Overall access to the property is straightforward. i.e. no narrow roads, bridges or one way systems. Once on the property, gravel drives or steep inclines/ declines.
  2. Whether there is hard standing for the tail-lift to be lowered onto. If not, is it possible to prepare some hardboard so the pallet/s can be placed onto this?
  3. In your absence are you happy for the goods to be delivered and left on a driveway, or in garage etc.

For insurance reasons, we are unable to guarantee that delivery will be made directly to your door or inside your property. This is very much at the discretion of your delivery driver. Therefore it is the customer’s responsibility to ensure that they are able to receive the goods from the courier upon delivery to the kerbside.

The courier will offload your order and allow you to check your items however they may not be able to assist you any further.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. We take no responsibility whatsoever for any damage caused to persons or property whilst undertaking delivery.

Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.

It is strongly recommended that you do not book a builder to install your doors on the day they are scheduled to arrive, as unexpected events can delay the delivery vehicles. 

Returns & Refund Policy

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. 

Please note that you cannot return if the Goods are made especially for you.

Please make sure that you check your items carefully before they are used. We also recommend that you keep your invoice or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.

For your own piece of mind, Shaker Doors work closely with our home authority trading standards to ensure that we always comply with current legislation.

If you wish to return an item please email us quoting your order number. 

You can choose to either organise your own return, at your own cost and risk, or request a collection using our collection service.  

Claims are unacceptable after work has commenced and any alterations have been carried out.

For accessories, we are unable to offer refunds or exchanges once the product has been used. Packs will only be accepted back if they are complete. This does not affect your statutory rights.

IF GOODS ORDERED IN ERROR OR PRODUCT EXCHANGES...

Shaker Door is under no obligation to exchange goods ordered by mistake or incorrectly, if an exchange takes place a new order must be created. If goods are supplied in good faith awaiting the return of the original goods Shaker Doors reserves the right to subsequently charge for the excess goods if they are not returned within 3 weeks.

All goods returned must be in their original condition; however a restocking fee of up to 25% may apply for items incorrectly ordered and returned for refund. Please note that we are not able to restock bespoke size doors. 

Once the items have arrived back to Shaker Doors workshop and found to be in good order, a refund may be made less delivery and any discounts applied to the order. At all times it is the customer’s responsibility to return items to Shaker Door and you are under a statutory duty to take reasonable care of the products while they are in your possession and during transport back. Taking reasonable care means you must return the products to 'as new' condition, in their original packaging. If you fail to take reasonable care of the products while they are in your possession and return them to in a damaged state, action may be taken against you to recover any loss in value of the products arising from your breach of this statutory duty.

The cancellation of an order does not affect the statutory rights of the consumer.

IF THERE'S A MANUFACTURING FAULT WITH THE PRODUCT...

Within 3 days

Any alleged defect, shortage in quantity, damage must be advised within 3 days of delivery. This is due to problems with onsite contractors etc. damaging goods and then trying to claim they were delivered like that. We are unable to help with exchanging or refunding an item after this time. 

If goods arrive defective, please make a note on the proof of delivery. After checking and the goods are found to be damaged, either return the goods with the driver marking the delivery note that the goods have been returned and email info@shakerdoors.co.uk within 24 hours to notify us of a problem. 

Within 7 days

You will be required to provide clear pictures and written details of the damage by email or letter within 7 days of delivery in order to process a claim. No action will be taken until these are received. Please note that failure to do this may affect a claim. To help process a claim quickly and effectively it is very important that clear photos are provided. We must have written confirmation via email or letter post of any returns or exchange applications.

Shaker Doors will not be liable for any incidental work or expenses incurred out of any defect in our products or bad workmanship applied to our products. No responsibility can be accepted if wrongful or incomplete installation was carried out by the customer or its representative. All items are sold within certain size specifications, any defects subsequently discovered after modification are expressly not accepted. Natural variations in the colour or texture of wood are not considered as defects.

Up to 6 months

If you've had the product for up to 6 months following the date of receipt, we will repair the product or, if that is not possible, give you a replacement. Collection fee or delivery charge will apply.

*This does not cover accidental damage or general wear and tear. Problems associated with natural wood products are not covered in anyway including movement, cracks, shakes, moisture etc. Natural variations in the colour or texture of wood are not to be considered as defects. Hairline Cracks in Painted Doors can occur due to movement in the timber, which is a natural occurrence due to the nature of the wood. This movement will be increased depending on moisture and humidity levels and temperature levels, therefore any hairline cracks that may develop are not considered as defects.

6 months + 

If you have had the product for more than 6 months following the date of receipt, we can provide you with a quote for repair or replacement.

*This does not cover accidental damage or general wear and tear. Problems associated with natural wood products are not covered in anyway including movement, cracks, shakes, moisture etc. Natural variations in the colour or texture of wood are not to be considered as defects. Hairline Cracks in Painted Doors occur due to movement in the timber, which is a natural occurrence due to the nature of the wood. This movement will be increased depending on moisture and humidity levels and temperature levels, therefore any hairline cracks that may develop are not considered a defect.

IMPORTANT INFORMATION...

Incorrect Item(s) Sent

We send thousands of items to satisfied customers every week. However, due to human or technical failure, we do, on occasion, send an incorrect item. In the unlikely event of this happening we will undertake the following:

We will arrange for the incorrect item to be collected and the correct item sent to you via courier free of charge.

Refund Procedure

We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account.

Any refunds due to the customer will be processed within 30 days by ShakerDoors.co.uk, as per Distance Selling Regulations.

To discuss the return of any item, please inform us by email.

Packaging Procedure for Returning an Item

Please can you ensure your order is boxed securely and tape an envelope to the outside of the box containing your invoice and reason for return. If you do not have your invoice please write your name, address, order number and reason for return. Please write the following address on the outside of the package:

 

Shaker Doors

Care of OB Developments Ltd

Unit 1 & 2

Wroslyn Road Industrial Estate

Freeland

Oxfordshire

OX29 8HZ                                                                                                            

Storage / Handling

Doors should be stored flat (never on the edges or ends) and evenly supported off the ground. Doors should be kept in a dry place, not be stored in a newly plastered room or suddenly exposed to central heating or other forms of direct heat.

If supplied in white should be primed or stained immediately upon receipt before fixing in position. Further decoration and any future maintenance of the Goods must be completed as soon as possible using a reputable system in accordance with the manufacturer’s recommendations.

Under no circumstances should any door be finished with a water-based solution, as severe damage could occur.

Doors should not be subject to: abnormal heat, extreme dryness, humid conditions or sudden changes therein. They should be conditioned to average prevailing relative humidity of the locality before hanging.

The utility or structural strength of the door must not be impaired in the fitting of the door, the application of the hardware, or cutting and altering the door.

All doors should be checked prior to installation. The working upon or installation of these doors shall constitute acceptance.